Select Pool Products proudly stands behind all our product lines and offers timely in-house troubleshooting and warranty support.
To open a warranty claim, please complete our Warranty Request Form. Once received, our warranty department will reach out to you within 1-2 business days.
- Select Pool Products warrants its products to be free from defects in materials and workmanship, under normal use and service, for the applicable warranty period from the date of installation (listed below).
- Select Pool Products grants the warranty to the original purchaser.
- Warranty timelines are effective from the date of install. If this cannot be proven, the warranty period will commence at the date of purchase.
- All warranties are subject to manufacturer inspection prior to approval (Proof of purchase is mandatory).
- Under no conditions will Select Pool Products or the associated manufacturer be responsible for labour charges, loss of water, chemicals or any other damages that could occur.
- Select Pool Products will replace the warrantied product with a new item of the same product code. Under no circumstances does Select Pool Products offer refunds for any items deemed defective.
- The cost of returning the product to Select Pool Products will be the responsibility of the party returning the product.
- Select Pool Products is not liable for personal injury, property damage or economic loss, however the cause.
The product warranty specifically excludes any defect arising from:
- Improper installation, use or handling or other improper dealings with the product.
- Failure to comply with the installation and proper use instructions provided with the product.
- The use of noncompatible power supplies.
- Any damage caused by the external power supply (i.e., spikes/surges).
- Freeze damage or improper winterization.