Warranty & Terms of Sale

Warranty Guide & Procedure

Warranty Support

If you have questions about warranty eligibility or require troubleshooting assistance, please contact us:

info@selectpoolproducts.ca
1-855-881-0889

When possible, please be on site while performing troubleshooting steps to help expedite resolution.

Warranty Claim Process

Step 1: Confirm Warranty Coverage

Verify that the product is within the applicable warranty period (see durations below).

Step 2: Complete the Warranty Request Form

Once coverage is confirmed, the dealer or product owner MUST complete the Warranty Request Form here https://selectpoolproducts.ca/warranty-request-form/

Submitting the form ensures:

Proper review and tracking of claim

Faster processing

Reduced follow-up requests

️ IMPORTANT:
Warranties will not be approved if the product is uninstalled or returned to distribution centers OR retail outlets without prior authorization from Select Pool Products.

Step 3: Claim Review & Response

Completed forms receive a response within 24 business hours.

Replacement products ship directly from our Burlington, Ontario head office to the dealer or owner of the product unless otherwise specified

Customer Care & Support

Our customer care team is available throughout the process for:

Troubleshooting

Technical support

Warranty questions

1-855-881-0889
info@selectpoolproducts.ca

Additional Resources

Relevant documents including manuals, brochures, warranty durations, and policies are available BELOW:

Warranty Durations

Warranty period begins on the date of installation or the proof of purchase date if installation cannot be verified.

Spa Electrics

New construction lighting, retro lights, transformers & controllers — 3 Years

PuraVida2 UV Systems

Ballast / Controller — 3 Years

Chamber — 3 Years

PV2 Lamp — 1 Year

PV2 Quartz Sleeve — 1 Year

AQUEA Vlock Skimmer Lid

Skimmer Lid Kit — 1 Year

WARRANTY POLICY & TERMS OF SALE

Select Pool Products proudly stands behind all our product lines and offers timely in-house troubleshooting and warranty support.

Select Pool Products warrants its products to be free from defects in materials and workmanship, under normal use and service, for the applicable warranty period from the date of installation.
Select Pool Products grants the following limited warranty to the first person for whom the product was purchased and installed.
Warranty timelines are effective from the date of install. If this cannot be shown, the warranty period will commence at the date of purchase.
All warranties are subject to manufacturer inspection prior to approval (Proof of purchase and serial number on product is mandatory)
Under no conditions will Select Pool Products or the associated manufacturer be responsible for labour charges, loss of water, chemicals or any other damages that could occur.
Select Pool Products will replace the warrantied product with a new item of the same product code. Under no circumstances does Select Pool Products offer refunds for any items deemed defective.

The product warranty specifically excludes:

Any defect arising from:

Improper installation, use or handling or other improper dealings with the product.
Failure to comply with the installation and proper use instructions provided with the product
Altered proof of purchases or altered serial number stickers.
If applicable, the use of noncompatible power supplies
Any damage caused by the external power supply (i.e., spikes/surges)
Freeze damage or improper winterization of the product
The cost of returning the product to Select Pool Products
Personal injury, property damage or economic loss, however caused.

TERMS OF SALE

All sales are final. Select Pool Products, can, in its sole discretion accept goods for return subject to pre-approval and pre-authorization (provided the criteria requirements are met).

RETURN POLICY

The following criteria requirements must be met in order for a return to be considered for approval;

All goods must be returned within 30 days of the sales transaction and are subject to preapproval and pre-authorization with Select Pool Products’ sole discretion.
Freight is non-refundable
Goods must be new, unused and contain all original packaging and accessories.
All items are subject to a restocking fee to be determined at the time of return.
All returns must have a matching sales invoice.

Product Manuals ENGLISH

Atom CONCRETE ATOM-C-INSTALL-MANUAL-CANADA-ENGLISH_Master_20251215_Digital

Atom VINYL ATOM-V-INSTALL-MANUAL-CANADA-ENGLISH_EMAIL_20240410

LitYard Wifi LitYard2XP_WiFi_CA_InstallManual_ENG_20250901_Digital.pdf

LVX Transformer LVX SERIES_INSTALL_20200109_ENGLISH (WEB)

T1 NC CONCRETE TITAN_T1C_INSTRUCTIONS_CA_ENG_20250630.pdf

T1 NC FIBERGLASS/VINYL TITAN_T1FV_INSTRUCTIONS_CA_ENG_20250131.pdf

T1 RETRO RETRO_T1_C1_INSTRUCTIONS_CA_ENG_20250630.pdf

R1 RETRO R1_CA_ENG_INSTRUCTION 20240930_Digital

EMRX Retro EMAIL_RETRO-EMRX-INSTALL-MANUAL-CANADA-ENGLISH_20240410

R6 RETRO R6_CA_InstructionManual_ENG_20240515_Digital

R8 RETRO R8_CA_ENG_INSTRUCTIONS_20240209.pdf